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Planning a trip and something does not add up — which pass fits, whether a route is covered, how tight a connection really is? Send it here.
We answer planning questions: routes, pass coverage, timing, and whether a mountain excursion is worth giving up a day for.
We usually reply within one business day. We are on Bangkok time, so allow for the difference if you are in Europe or the US.
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Order changes, e-ticket problems and refunds are handled by the site you booked through, not here. Use the contact details on your order confirmation — that reaches the people who can actually see your booking.
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What helps us answer faster
Your travel dates, how many days you have, the cities you already know you want, and whether you have children under 16 travelling with you. That last one matters more than people expect — under-16s travel free with a parent holding a valid Swiss Travel Pass.